Refund policy

Return & Refund Policy — Gros Garden

Last Updated: August 22, 2026

At Gros Garden, we want our customers to have a clear and straightforward experience when purchasing products from our online store. This Return & Refund Policy explains when returns are accepted, how to request a return, and how refunds are processed.

Return Period

Customers may request a return within 30 calendar days from the date the order was delivered.

To be eligible for a return, the product should be returned in its original condition and, where applicable, with its original packaging, accessories, manuals, tags, and other materials included with the order.

General Returns

Returns may be requested for reasons including:

  • The customer changed their mind
  • The customer ordered the wrong product
  • The product is no longer wanted
  • The product arrived damaged or defective
  • The product received does not match the product ordered

Returns are not limited only to defective products.

Products Not Eligible for Return

Products may not be eligible for return if they:

  • Have been damaged through misuse, abuse, or improper handling
  • Have been materially altered by the customer
  • Are returned after the applicable return period
  • Are missing required components or accessories
  • Are otherwise identified on the applicable product page as non-returnable

If a particular product has a different return requirement, that requirement will be clearly disclosed on the applicable product page before purchase.

How to Request a Return

Customers must contact Gros Garden before sending a product back.

Please contact us using:

Phone: 845-361-4266
Email: salikakeldo@outlook.com

Please include:

  • Order number
  • Customer name
  • Email address used for the order
  • Product name
  • Reason for the return
  • Photos of the product if it arrived damaged or defective

After reviewing the request, Gros Garden will provide the appropriate return instructions.

Customers should not send products to our business address without receiving return instructions from Gros Garden.

Return Shipping

For a return resulting from a customer changing their mind, ordering incorrectly, or otherwise requesting a general return, the customer is responsible for applicable return shipping costs unless Gros Garden states otherwise.

If a product arrives damaged, defective, or materially different from what was ordered, Gros Garden will review the issue and, where appropriate, provide a replacement, refund, or return-shipping assistance.

Refunds

After Gros Garden receives and inspects the returned product, we will notify the customer whether the return has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Once the refund has been issued, the customer's bank or payment provider may require additional processing time before the funds appear in the customer's account.

Refund Amount

An approved refund generally covers the eligible purchase amount associated with the returned product.

Original shipping charges may not be refundable when the return is due to customer preference, unless otherwise required by applicable law or stated by Gros Garden.

Damaged or Defective Products

Customers should contact us as soon as reasonably possible after receiving a damaged or defective product.

Please provide photographs and a description of the problem so that Gros Garden can investigate and determine the appropriate resolution.

Exchanges

If an exchange is available for a particular product, customers should contact Gros Garden before returning the product.

Exchange availability may depend on product availability.

Contact Information

Gros Garden
23 Badami Dr
Middletown, NY 10941
United States

Phone: 845-361-4266
Email: salikakeldo@outlook.com