Shipping policy

Shipping Policy — Gros Garden

Last Updated: August 22, 2026

Gros Garden is committed to providing customers with clear information about order processing, shipping, and delivery.

Order Processing

Orders are processed after payment has been successfully received.

Orders are generally processed within 1–3 business days, excluding weekends and U.S. holidays.

Once an order has been shipped, available tracking information will be provided to the customer.

Shipping Time

Standard delivery is generally estimated at approximately 3–7 business days after the order has been processed.

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather
  • Holidays
  • High shipping volumes
  • Incorrect address information
  • Other circumstances outside the reasonable control of Gros Garden

Shipping Charges

Applicable shipping charges will be displayed to the customer before the customer completes the purchase.

If a product or order qualifies for free shipping, the applicable conditions will be displayed on the website or at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Gros Garden is not responsible for delivery problems resulting from an incorrect or incomplete address supplied by the customer.

If you notice an error in your shipping address, contact us as soon as possible:

Phone: 845-361-4266
Email: salikakeldo@outlook.com

We will make reasonable efforts to assist before the order is shipped. However, we cannot guarantee that an address can be changed after an order has been shipped.

Tracking

When tracking is available for an order, tracking information will be provided to the customer.

Customers can use the tracking information supplied by the shipping carrier to monitor the shipment.

Delayed or Lost Packages

If an order appears to be significantly delayed or lost in transit, please contact Gros Garden.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

Damaged Packages

If a package arrives damaged, customers should contact Gros Garden promptly and provide photographs of the package and product when possible.

We will review the situation and determine the appropriate resolution.

Delivery

Gros Garden cannot guarantee a specific delivery date unless a guaranteed delivery service is expressly offered at checkout.

Carrier delivery estimates are provided for convenience and may change because of circumstances outside our control.

Contact

Gros Garden
23 Badami Dr
Middletown, NY 10941
United States

Phone: 845-361-4266
Email: salikakeldo@outlook.com